Privacy Policy

Look, we're architects, not data brokers. This privacy policy explains how Aeralith Venquinth Architecture handles your information when you work with us or visit our site. We've tried to keep it straightforward because nobody enjoys reading legal jargon.

What Information We Collect

When you reach out to us about a project or just browse around, here's what we might gather:

• Contact details - your name, email, phone number, business address. Pretty standard stuff when you're inquiring about architectural services.
• Project information - details about what you're hoping to build, restore, or redesign. We need this to actually help you, y'know?
• Site visit data - basic analytics like which pages you check out, how long you hang around. Nothing creepy, just helps us understand what folks are interested in.
• Property information - if we're working together, we'll need specs, photos, documentation about the building or site in question.

How We Use Your Info

We're not gonna sell your email to spam lists or anything sketchy. Here's what we actually do with it:

• Respond to your inquiries and discuss potential projects
• Provide architectural services, design work, and project management
• Send you updates about your ongoing projects (if you're a client)
• Occasionally share news about our work or sustainable design trends - but only if you've said that's cool
• Comply with legal requirements and professional regulations (architects have lots of those)
• Improve our website and services based on how people use 'em

Sharing Your Information

We don't hand out your details to random third parties. However, there are times when we need to share info:

• Project collaborators - engineers, contractors, consultants who're working on your project with us
• Legal requirements - if the law says we gotta share something, we will
• Service providers - folks who help us run the business (like our hosting company, email service, that sort of thing). They're contractually obligated to keep things confidential
• With your permission - sometimes we'd love to showcase a project in our portfolio, but we'll always ask first

Cookies and Tracking

Our website uses cookies - not the chocolate chip kind, unfortunately. These little data files help the site function properly and give us insight into how visitors interact with our content. Most browsers let you control cookie settings if you wanna adjust 'em. Just know that blocking certain cookies might make some features wonky.

We use Google Analytics to see which pages get traffic and where visitors come from. It's aggregated data, so we're not tracking individuals around the web or anything invasive like that.

How We Protect Your Data

We take reasonable precautions to keep your information secure. Our systems use encryption, secure servers, and we limit who on our team can access sensitive client data. That said, no system is 100% bulletproof - that's just the reality of the internet. We do our best and stay current with security practices.

Physical documents in our Toronto office are kept in locked filing systems, and we shred stuff when it's no longer needed.

Your Rights

Under Canadian privacy laws (PIPEDA, specifically), you've got some solid rights regarding your personal information:

• Access - you can ask what info we have about you
• Correction - if something's wrong, we'll fix it
• Deletion - you can request we delete your data, though we might need to keep some stuff for legal or professional liability reasons
• Opt-out - don't wanna get newsletters? Just unsubscribe or let us know
• Complaints - if you think we've mishandled your info, you can file a complaint with the Privacy Commissioner of Canada

How Long We Keep Your Information

We hang onto your information for as long as it's needed. Active client projects mean we'll keep all related data throughout the project and for several years after completion - that's partly for warranty issues and partly because architectural firms have professional liability considerations that require documentation.

For folks who've just inquired but didn't move forward with a project, we typically keep basic contact info for a couple years in case you circle back. After that, unless there's a legal reason to retain it, we clear it out.

Third-Party Links

Our site might link to other websites - maybe a supplier's site, a green building certification body, or project partners. We're not responsible for their privacy practices, so check out their policies if you're clicking through.

Changes to This Policy

We might update this privacy policy occasionally as our practices evolve or laws change. When we do, we'll update the date at the top and post the revised version here. For major changes, we'll probably send an email to active clients.

Questions or Concerns?

If you've got questions about how we handle your information, or if you wanna exercise any of your privacy rights, just reach out. We're happy to chat about it.

This privacy policy is governed by Canadian federal privacy legislation and Ontario provincial laws. We're committed to protecting your privacy while delivering exceptional architectural services that bridge tomorrow's vision with yesterday's legacy.